Shipping Policy

Shipping Policy

We are pleased to offer FREE shipping on most orders within the contiguous United States. For shipments outside this area, additional freight costs and handling fees may apply. In such cases, we use our preferred carriers to ensure the lowest possible cost to you. You will always have the opportunity to review your shipping charges before checkout. Additional surcharges may be applied for remote locations, congested areas, toll-heavy locations, or places requiring ferry crossings or island access. If we cannot ship to your location, we will contact you via phone or email to make necessary adjustments to your order. Estimated shipping dates are displayed on product pages. To check for updates on your estimated shipping date(s), log into your Outside Depot account and navigate to My Orders under the My Account section.

Standard Ground Shipping: Small Parcel FedEx and UPS Items

Based on the size and weight of your product, we determine the appropriate shipping method. For small parcel items, we use FedEx or UPS. Most items shipped through these carriers do not require a signature. If you wish to require a signature upon delivery, please contact our customer service team via our website.

Freight Delivery: Large or Oversized Items

For large furniture and furnishings, we utilize a freight carrier service. Freight deliveries typically occur Monday through Friday between 8 AM and 5 PM local time. For residential deliveries, the freight carrier will contact you to schedule a delivery appointment. Standard freight shipments are delivered curbside. If you prefer an upgraded white glove delivery service, you may choose this option at an additional cost. Some freight deliveries require a signature. Customers must inspect their packages for visible damage before signing when a signature is required. If any visible damage is present, it must be documented with the freight carrier on the delivery receipt. Carefully inspecting packages will help expedite the claims process. Please refer to our Damaged/Defective Items policy for further details. Outside Depot is not responsible for shipping delays caused by the manufacturer or delivery carrier.

White Glove Shipping

For a more convenient delivery experience, we offer white glove shipping with multiple service options: front door delivery, room of choice, and room of choice plus light assembly and debris removal. Front Door Delivery ensures your items are brought inside the first dry area of your home. Room of Choice Delivery places the items in the desired room. Room of Choice Plus Assembly and Debris Removal includes placement in your chosen room, light assembly of small hardware or fixtures, and removal of packaging materials. If you select an assembly option, your furniture will be handled by experienced white glove carriers. You can select your preferred white glove service level at checkout. If white glove delivery is unavailable for your item(s) or a specific option is not listed, please contact us for a custom quote. While we will do our best to accommodate requests, we cannot guarantee availability.

Estimated Shipping Times

Upon placing an order, you will receive an email confirmation including the estimated lead time for your items. Please note that shipping times are approximate and subject to change based on product availability. If the manufacturer provides an updated estimated ship date different from the original confirmation, we will notify you accordingly.

Damaged Items

If you receive a damaged product, you may refuse the delivery and document the damages on the delivery receipt. Please contact us with details of the damage to initiate a return or exchange. If the damage is not noticed at the time of delivery, you have 10 business days after receiving your order to submit a claim with supporting documentation and photos. This timeframe may be extended for custom items. We will review and process the claim within 10 business days. If approved, we will provide free replacement parts or a replacement product at no additional cost to you.

Refused Delivery

Please do not refuse delivery for items that are not damaged. If the product appears significantly damaged upon delivery, you may refuse it. However, customers are responsible for any costs associated with refused deliveries for non-damaged items.